Your Pet's First Visit
A pet's first visit to the vet can seem a bit daunting, so we've put together a list of info and resources to help you prepare.
At your first appointment, we will gather information about your pet’s background, health, diet, and training. We can also address any questions or concerns you might have.
Your veterinarian will examine your pet from nose-to-tail, looking for things like heart murmurs, ear infections, and/or parasites. Your vet can also provide pet-proofing tips, training assistance, and parasite protection recommendations.
| Before Your First Appointment |
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Appointment Policies
Please arrive 5 minutes prior to your pet's appointment for check-in. If you have not filled out all relevant patient forms yet, plan to arrive 10 minutes ahead of your appointment.
While we do our best to make sure all of our patients are seen on time, there will be times of occasional unexpected delay due to an emergency or because we are providing care for a patient that needs a little more time. Please accept our apologies should this occur, and understand that the same dedication and courtesy will be provided to your pet should they ever need it.
If you are more than 5 minutes late, we will still try to see you but it might be a shortened visit or there may be a wait while we accommodate scheduled appointments that arrived on time. If you are 15 minutes late, we will need to reschedule your appointment. If you still would like to be seen, there may be additional charges and wait times as we work you in between other scheduled appointments who were on time. No-Shows: If you do not show up for a scheduled appointment, we will notify you of your missed appointment and help reschedule without penalty, but if it happens a second time, we will assess a $45 no-show fee.
"The staff and vets have always been very friendly, helpful, patient, kind, empathic, and understanding. They have helped our large and small animals for several years. They have even mourned with us when we have had to say goodbye to our beloved animals. I trust and highly recommend Medical Lake Veterinary and will be a client for life."
tamei C.
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